Drive with confidence knowing our returns process is as smooth as our steering wheels

At The Country Road Shop, we stand behind our premium automotive accessories with the same commitment to excellence that goes into every product we sell. If for any reason you’re not completely satisfied with your purchase of our high-performance gear, we’ll make it right.

1. Returns & Exchanges Eligibility

We accept returns and exchanges within 15 days of receiving your order, provided that:

  • The item is unused, in original condition, and in its original packaging
  • All tags and protective coverings are intact
  • You include the original packing slip or order confirmation

Non-Returnable Items:

For safety and hygiene reasons, the following items cannot be returned or exchanged:

  • Helmets & Accessories (once removed from packaging)
  • Gloves (for hygiene reasons)
  • Electrical components that have been installed or used
  • GReddy Gauges and Défi Gauges that show signs of installation

2. How to Initiate a Return or Exchange

Follow these pit-stop quick steps:

  1. Contact us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. We’ll email you a Return Authorization Number (RAN) and instructions
  3. Securely package the item(s) with all original materials
  4. Include the RAN clearly marked on the outside of the package
  5. Ship the package to our facility (return shipping is at customer’s expense)

3. Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution
  • Original shipping fees are non-refundable

4. Exchange Process

For exchanges:

  • Follow the same return process above
  • Include a note specifying the replacement item(s) desired
  • We’ll ship your new item once the return is received and processed
  • You’ll be responsible for any price difference and additional shipping costs

5. Damaged or Defective Items

If you receive a damaged or defective item (rare, but it happens even with our quality control):

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost to you

6. Return Shipping Address

All returns should be sent to:

The Country Road Shop – Returns
3691 Ford Street
PHILADELPHIA, US 13673

7. Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear The Country Road Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Item(s) to return: – [Product Name] – [Quantity] – [Reason for return] I would prefer: ☐ Refund ☐ Exchange for [Product Name/SKU if known] Please send me the Return Authorization Number and further instructions. Best regards, [Your Full Name] [Your Contact Information]

Need Help?

Our gearhead support team is standing by to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll get back to you faster than a pit crew changes tires.