Welcome to The Country Road Shop FAQ page! As fellow automotive enthusiasts, we’ve compiled answers to the most common questions about our premium racing accessories, global shipping, and customer service. Can’t find what you need? Our gearhead team is always ready to help at [email protected].

About Our Products

What types of automotive accessories do you specialize in?
We specialize in high-performance and safety equipment for serious drivers, including:
  • Premium steering wheels (GReddy, Momo, DriftShop)
  • Racing seats and bucket seats
  • Safety harnesses and harness fixings
  • Performance gauges (Défi, GReddy manometers)
  • Fire safety equipment
  • Driver gear (gloves, helmets, intercom systems)
  • Interior accessories (gear knobs, gaiters, floor mats)
Are your products suitable for professional racing?
Absolutely! Many of our products like DriftShop harnesses, fire extinguishers, and bucket seats meet professional racing standards. Specific certifications are listed on product pages.
Do you offer product installation guides?
Most products include basic installation instructions. For complex installations (like harness systems or electrical components), we recommend professional installation for optimal safety and performance.

Shipping & Delivery

Where do you ship?
We ship worldwide except select remote areas in Asia and other regions. Our Philadelphia warehouse ensures fast processing for North American customers while maintaining efficient global delivery.
What are my shipping options?

Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days after processing)

Free Shipping: For orders over $50 via EMS (15-25 business days after processing)

All orders are processed within 1-2 business days from our Philadelphia facility.

Are there shipping restrictions on safety equipment?
Some performance items like fire extinguishers or harness systems may have special shipping requirements in certain regions. Our team will contact you if additional information is needed for your safety equipment delivery.
How can I track my order?
You’ll receive tracking information via email the moment your package leaves our warehouse. For international shipments, we handle all necessary customs documentation for your steering wheels, harnesses, and other automotive accessories.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. For added security, we never store full payment details on our servers.
Can I create an account to track orders?
Currently, we process orders as guest checkouts but provide full tracking information via email. Account features are coming in our next website update!

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery for unused items in original packaging. Some safety equipment may have special return conditions – please contact us before returning.
How do I initiate a return?
Email our support team at [email protected] with your order number and reason for return. We’ll provide return instructions within 1 business day.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long do refunds take?
Once we receive your return, refunds are processed within 3-5 business days. The time to appear in your account depends on your payment provider.

Customer Support

How can I contact customer service?
Our gearhead team is available at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our Philadelphia team operates Monday-Friday, 9AM-5PM EST. Emails received outside these hours will be answered the next business day.
Do you offer product recommendations?
Absolutely! As fellow enthusiasts, we love helping customers build their perfect setup. Tell us about your vehicle and goals, and we’ll suggest the ideal combination of steering wheels, bucket seats, and performance gauges.

Still have questions? We’re passionate about helping fellow automotive enthusiasts. Reach out anytime at [email protected] or call our Philadelphia headquarters at +1 (215) XXX-XXXX.

Drive with confidence knowing The Country Road Shop stands behind every product we deliver.